Slide 1
Fairbanking is a registered charity dedicated to encouraging and helping retail banks, building societies, credit unions, and similar institutions to improve the financial well-being of their customers. The 2016 Fairbanking Ratings Report will include its fourth industry wide survey assessing how well institution's financial products serve their customers. The previous 2013 survey assessed responses from 55 institutions, including five out of the top six UK retail banks and building societies, and generated considerable favourable publicity on publication.
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To ensure all the features of their products are considered, financial institutions are invited to contribute to the rating process by filling out the relevant product questionnaires. The report will list contributing institutions; but it will highlight individual institutions only in the context of positive features or initiatives. The product's of non-contributing institutions will be assessed using publicly available information.


2016 Fairbanking Product Questionnaires